Terms of service

OVERVIEW & GENERAL CONDITIONS

This website is operated by Cinas Curated Collection. Throughout the site, the terms "we", "us", and "our" refer to Cinas Curated Collection. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted over various networks.

AUTHENTICITY GUARANTEE & ITEM CONDITION

All footwear, apparel, and accessories sold on Cinas Curated Collection are guaranteed 100% verified authentic. Every item undergoes a rigorous multi-point inspection process by experienced authenticators before being made available for sale.

  • In-Hand Inventory: All items listed on our website are physical inventory held in our possession and ready for immediate dispatch.

  • Condition Grading: Items are sold in the condition specified on the product listing page (e.g., Brand New / Deadstock, Lightly Worn Etc.).

  • Factory Flaws & Imperfections: Minor manufacturer flaws, subtle stitching variances, glue stains, or slight shoe box imperfections are standard in mass footwear/apparel manufacturing and do not constitute non-authenticity or product defects.

ORDERS, PRICING & CANCELLATION RIGHTS

Prices for our products are subject to change without notice due to market volatility. We reserve the right at any time to modify or discontinue any product or service without notice.

  • Order Acceptance: Receipt of an electronic order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after placement.

  • Anti-Bot & Abuse Protection: To ensure fair access for real customers, we reserve the right to limit purchase quantities per person, household, or order. Orders placed using automated checkout scripts, bots, proxy addresses, or fraudulent payment methods will be canceled immediately without notice.

  • Pricing Errors: In the event a product is listed at an incorrect price due to a system glitch or typographical error, we reserve the right to cancel any orders placed at the incorrect price.

 SHIPPING & DELIVERY RESPONSIBILITY

Orders are processed and dispatched in accordance with our Shipping Policy (same or next business day).

  • Address Accuracy: Customers are solely responsible for providing an accurate and complete delivery address at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer.

  • Transit & Stolen Packages: Ownership and risk of loss pass to the customer upon delivery to the carrier. We are not responsible for transit delays, customs holds, or packages marked as "Delivered" by the carrier that are subsequently lost or stolen.

 ALL SALES FINAL & RETURN POLICY

Due to the limited availability, exclusive nature, and secondary market value fluctuations of sneakers and streetwear, ALL SALES ARE FINAL.

  • We do not accept returns, exchanges, or cancellations once an order has been placed.

  • Damaged or Incorrect Items: If you receive an item that is damaged in transit or incorrect from what you ordered, you must contact our support team at 470Grails@gmail.com within 48 hours of delivery with photos of the issue. Claims made after 48 hours will not be processed.

 CHARGEBACKS & FRAUD PREVENTION

We take fraudulent charge backs ("friendly fraud") very seriously. Any customer who files an unwarranted dispute or fraudulent charge back claim with their bank after receiving their order will be permanently banned from purchasing from our store, reported to merchant fraud prevention databases, and subject to collections or legal action to recover lost funds and administrative fees.

ACCURACY OF BILLING & ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed..

 CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at 470Grails@gmail.com